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MARCH 21, 2024

The Dispatch

The Dispatch brings you stories about commerce, entrepreneurship and technology. Read more on the Mastercard Newsroom.

When cardholders dispute a genuine transaction, that’s called “friendly fraud.” But merchants will soon have a new way of bolstering their case in disputes and reducing the churn of chargebacks.

Solving the mystery of STYLEH*3H4029NH

Another facet of friendly fraud is transaction confusion — when cardholders are baffled by merchant names or can’t remember everything they purchased online (or what their kids might have bought without telling them). There’s help for that, too.

Tokenization 101

Anytime you use a contactless card in store or make a payment online, you’re using tokenization. Take a deep dive into this encryption technique, which helps secure billions of transactions each year.

“Financial inclusion for us, it's not only the right thing to do for society. It's also good for our business.”

Linda Kirkpatrick, Mastercard’s Americas president, on how digital payments can expand prosperity, at a summit Tuesday sponsored by Punchbowl and Mastercard.

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Mastercard is a registered trademark, and the circles design is a trademark, of Mastercard International Incorporated.

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March 21, 2024 2:57pm
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Financial Services Information Technology & Services Technology B2B B2C Enterprise SAAS

The Dispatch: Fighting ‘friendly fraud’ — from both sides of the transaction

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